Terms and conditions

1. General provisions

  1. The University of Economics online store (address: online.ue.katowice.pl) is operated by the University of Economics in Katowice.
  • These Rules and Regulations determine how to place orders in the online store, in particular: the rules and mode of concluding distance selling agreements via the aforementioned store, as well as the rules and mode of complaints procedure or Customer’s right to withdraw from the contract.
  • Information contained on the Store’s website does not constitute an offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a contract in accordance with Art. 77 of the Civil Code.

2. Order acceptance and processing

  1. Orders are accepted via completing the appropriate form on the Store’s website.
  • The Order is processed through the following steps: selecting the products in which the Customer is interested, clicking the “ADD TO CART” button, completing the purchase form (from the “CART” section), including the selection of the form of payment, delivery/confirmation of purchase, and then clicking the “BUY AND PAY” button.
  • After placing the order, the Customer receives confirmation to an e-mail address provided in the form, which is considered the acceptance of the offer. The contract is concluded once the confirmation is received.
  • A VAT invoice is issued to every order.
  • The price specified in the order is the gross price (includes applicable taxes)

3. Payment

  1. The following forms of payment are possible, as part of the Store’s operation:
    1. on-line wire transfer
    1. credit/debit card
    1. BLIK payment

In the case of wire transfer, the Customer is obliged to pay within 5 working days after placing the order, specifying the order’s number in the payment details. Otherwise, the order is removed from the system.

4. Complaints

  1. Complaints can be made:
    1. in writing, to the Seller’s registered address
    1. via e-mail, to an e-mail address provided in the confirmation of the order placement

A complaint should include:

personal data of the person submitting the complaint

indication of the reason for the complaint and the specified demands

number of the order to which the complaint refers

3. The Seller is obliged to respond to the complaint within 30 days from the date of its reception.

4. If the complaint procedure does not produce the result expected by the Customer, they have the right to refer the case to be settled by a court competent locally and materially.

5. Customer’s right to withdraw

  1. The Customer has the right to withdraw from the concluded contract in writing without giving any reason within 14 days from the date of conclusion of the contract under the Act of May 30, 2014, (Journal of Laws 2014, item 827, as amended), made by submitting an appropriate withdrawal statement to the address provided in the order confirmation email.
  • The Seller will return all payments made by the Customer within 14 days from the date of the withdrawal statement reception, using the same method of payment as the Customer.
  • The right to withdraw from the contract does not serve the Customer who consciously waives it by clicking an appropriate option in the order form, made for the purpose of faster-than-the-specified 14-day period contract processing.